PickU Rides

Privacy Policy

Last updated: May 28, 2026

This Privacy Policy describes how PickU Rides (“PickU,” “we,” “us,” or “our”) collects, uses, discloses, and deletes personal information when you use our mobile applications and related services, including the PickU Rider app and the PickU Driver app (together, the “Services”).

1. Who we are

Legal name: PickU Rides Inc.
Product: PickU Rider and PickU Driver mobile applications
Website: https://pickurides.com
Support phone: 9028161988
Support email: support@pickurides.com

PickU Rides is a technology platform that connects passengers (“riders”) with independent transportation providers (“drivers”). We are the data controller for personal information processed through the Services, except where a driver acts as an independent business regarding their own driver account data.

2. Scope

This policy applies to:

By creating an account or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

3. Information we collect

3.1 Information you provide

3.2 Information collected automatically

3.3 Information from third parties

4. How we use your information

We use personal information to:

5. Legal bases (EEA/UK users)

Where applicable, we process personal data based on:

6. How we share information

We may share information with:

We do not sell your personal information.

7. Location data

Location permission is required for core features. Riders use location to set pickup points and track trips. Drivers use location to receive requests, navigate, and share trip progress. You can disable location in device settings, but some features will not work.

Background location may be collected for drivers while online to support dispatch and safety, as disclosed in the app and store listings.

8. Payments

Payments are processed by third-party payment processors. Their use of your data is governed by their privacy policies. We receive limited payment metadata (amount, status, last four digits where applicable) to complete transactions.

9. Data retention

We retain personal information only as long as necessary to provide the Services, comply with law, resolve disputes, and enforce agreements. Trip records may be kept for accounting, tax, and safety purposes as permitted by law.

10. Account and data deletion

How to delete your account and personal data PickU Rides supports in-app account deletion and email requests, in line with Google Play and Apple App Store requirements.

10.1 PickU Rider app (passengers)

  1. Open the PickU Rider app and sign in.
  2. Go to Settings → Delete account.
  3. Confirm by typing DELETE when prompted.

Your account is scheduled for deletion. You may sign in again within 30 days to reactivate. After 30 days, we permanently delete or anonymize your account and associated personal data, except where retention is required by law (e.g., payment records).

10.2 PickU Driver app (drivers)

To request deletion of your driver account and associated data:

  1. Email support@pickurides.com from the email linked to your account.
  2. Use the subject line: Driver Account Deletion Request.
  3. Include your full name and registered phone number.

We will verify your identity and complete deletion within 30 days, subject to legal retention requirements (e.g., tax and payout records).

10.3 Delete data without deleting your account

You may request correction or deletion of specific data by emailing support@pickurides.com. We will respond within a reasonable time as required by applicable law.

10.4 What we delete

Upon confirmed deletion, we aim to remove or anonymize, where applicable:

Some information may be retained in de-identified form, in backups for a limited period, or where required for legal, fraud prevention, or financial compliance.

11. Your privacy rights

Depending on your location, you may have the right to:

To exercise these rights, contact support@pickurides.com. We may need to verify your identity before fulfilling a request.

California residents (CCPA/CPRA)

California residents may request access, deletion, and correction of personal information. We do not sell personal information. To submit a request, email support@pickurides.com.

12. Children’s privacy

The Services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

13. Security

We use administrative, technical, and organizational measures to protect personal information, including encryption in transit (HTTPS/TLS) and access controls. No method of transmission or storage is 100% secure.

14. International transfers

Your information may be processed in Canada, the United States, or other countries where our service providers operate. We take steps designed to ensure appropriate safeguards where required by law.

15. Third-party links and services

The Services may link to third-party sites or integrate third-party SDKs. Their privacy practices are governed by their own policies, including:

16. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be notified in the app or by email where appropriate.

17. Contact us

For privacy questions, data requests, or account deletion assistance:

PickU Rides
Phone: 9028161988
Email: support@pickurides.com
Web: https://pickurides.com